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Frequently Asked Questions

What are the washing instructions?

The jacket can be machine washed in cold water with mild detergent and hung to dry overnight. We recommend turning the jacket inside out to dry.

Will the mesh within the sleeves rust?

The mesh within the sleeves is made of surgical grade stainless steel mesh that is resistant to rusting.

Are there any other colors?

Our jacket is made of a high-tech fabric – Dyneema® – which is only available in grey.

How was the jacket tested?

SafeGuard Protective Apparel was developed and tested at The Summit Center, a nationally-recognized agency for children and young adults with developmental disabilities, autism, and severe behavior disorders.

Is the Jacket safe for a child to wear to prevent injury from self-injurious behavior?

The jacket has not yet been tested for this use.

Is the jacket available to parents?

Yes! Parents may purchase the jacket.

Will Medicaid or private insurance pay for the jacket?

We recommend that you consult your insurance carrier about coverage for this kind of equipment.

What is your return policy?

Customers have 10 days to return product after delivery. Product must be unused and in original packaging when returned. To return, customers must call customer service at 716-629-3444 and request return authorization. Shipping charges will not be refunded.